- Wholesale FAQ's
This section has been provided to offer you assistance regarding the use of this website. Below is a list of Frequently Asked Questions (FAQs) with our replies. This allows immediate help with the majority of subjects that arise. If you are unable to find an answer to your question or problem then you can contact us and we shall reply at the earliest opportunity. We aim to respond to all submissions within 2 working days although this may take longer during busy periods.
- Do you wholesale your products?
- How do I apply for a trade account?
- I can't provide any references for my Trade Application.
- Where are your Terms and Conditions?
- How do I place an order?
- Do I have to order full boxes?
- Do you have a minimum order value for free delivery?
- How long does it take for delivery?
- How can I pay for my order?
- How can I contact you?
We are a wholesaler and we sell our products to retailers for resale to the general public. To purchase our products you must hold a trade account with us.
You will need to complete a Trade Application Form and return this to us in order to open a trade account with us. Once we have received the completed Trade Application Form and verified your details we will open an account for you, subject to status. You shall then be able to order our products.
We understand that providing trade references may be difficult, particularly for new businesses. Please provide as much information as you can as this may effect your credit limit when we open your trade account.
Click here to view our Terms and Conditions.
Assuming that you already hold a trade account with us then you may place an order by one of the following ways.
- Send your order by email to sales@newtonhale.co.uk
- Fax your order on 0151 647 5042
- Telephone your order on 0151 647 4255
- Contact your representative
- Post your order to:
- H Newton Hale & Sons Ltd
Independence House
47-61 Corporation Road
Birkenhead
Merseyside
CH41 3NG
If you don't hold a trade account with us and would like to open one click here to find out how.
No. We have designed our ordering system to be as flexible as possible and we allow all stock products to be ordered in any quantity from single items up to multiple boxes.
No. However, for small orders we cannot guarantee delivery on the following day. In such cases there may be a slight delay until we can organise delivery.
Please note that we cannot deliver to PO addresses.
Orders received before 4.30pm will be dispatched the following day, subject to stock and account status. Every attempt will be made to dispatch later orders on the following day although this may not always be possible. However, most deliveries will be made on the day following order. This may vary subject to destination and size of order. If you require delivery for a later date and would like us to delay dispatch then please let us know at the time of order and we shall hold the order back to your desired date.
- Bank Transfer. Please contact us for our bank details and include your invoice number and customer number on your remittance advice when making payment so that we can identify you.
- Cheque. Please send your cheque to the address shown on your invoice and write either your invoice number or customer number on the reverse of the cheque, together with your remittance advice indicating the invoices you are paying.
- Credit Card. Please call us on 0151 666 9707 to pay by this method. Please have your invoice number(s) available. We advise against sending credit card details by email or Fax.
You can find out how to contact us by clicking Here.
